vivalebastian
3 months ago  Karma: 784
Thank you Loom πŸ™Œ Great customer service!

So after losing my DelegateCall tokens and issuing a warning to the community i got in contact with Co-Founder Luke Zhang and told him of my troubles. Appareantly my two cases were the only two out of five. The other three were playtesters. Which means this was pretty isolated.
Anyway, i got a full refund pluss some compensation, which was very nice of you! So i just wanted to publicly thank the Loom team and mention that the way this was dealt with in my case was very proffesional.

en
#loom
vivalebastian
3 months ago  Karma: 784
Thank you Loom πŸ™Œ Great customer service!

So after losing my DelegateCall tokens and issuing a warning to the community i got in contact with Co-Founder Luke Zhang and told him of my troubles. Appareantly my two cases were the only two out of five. The other three were playtesters. Which means this was pretty isolated.
Anyway, i got a full refund pluss some compensation, which was very nice of you! So i just wanted to publicly thank the Loom team and mention that the way this was dealt with in my case was very proffesional.

en
#loom

2 ANSWERS
740836086
3 months ago Karma: 10281
  • The loom team is very responsible,i think the delegatecall will be better and better
  • The loom team is very responsible,i think the delegatecall will be better and better
crzndx
3 months ago Karma: 1134

Thanks sharing your progress. Although I think you are not the only one with this issue.
I'll get in contact with loom support via email and share my experiences as well.

Thanks sharing your progress. Although I think you are not the only one with this issue.
I'll get in contact with loom support via email and share my experiences as well.

ixnay.nayix

I did the same and I got contact as well :)

May 16 '18 at 6:43 am
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